Cleanie Crew
Effective Date: 9.30.2025
Welcome to Cleanie Crew (“we,” “us,” “our”). Your privacy matters to us, and this policy clearly outlines how we handle your information when you engage with our website, book our cleaning services, or interact via SMS and email.
1. Information We Collect
We collect information as part of providing our services and operating our business:
1.1 Personal Details
- Your name, contact details (email, phone), and service address.
- Information about your cleaning needs, scheduling requests, or property details.
- Payment data (processed securely by trusted third-party providers; we don’t store full card details).
1.2 Usage Data
- Technical data: IP address, browser type, device information, etc.
- Log data: which pages you visit, links you access, and other interactions.
- Cookies and similar technologies to help our website perform smoothly.
1.3 From Third Parties
- Scheduling/payment partners if we coordinate your bookings or payments through them.
- Social media platforms, if you reference or contact us.
- Marketing and advertising partners for analytics.
2. How We Use Your Information
Your information enables us to:
- Deliver and manage cleaning services.
- Schedule, modify, and confirm appointments.
- Process your payments securely.
- Communicate important updates, reminders, and promotions.
- Improve the overall customer experience.
- Prevent fraud and protect both customer and company interests.
- Comply with legal requirements.
3. SMS and Email Communications
When you provide your contact information, you consent to receiving relevant service notifications, reminders, and promotional messages.
- Opt-Out: Unsubscribe at any time by clicking the appropriate link in emails or replying “STOP” to SMS. Reply “HELP” for support (standard carrier rates may apply).
4. Sharing Your Data
We do not sell or rent customer data. We may share your details with:
- Service providers: Payment processors, communication vendors, scheduling tools.
- Legal authorities: If required to do so by law or necessary for protection.
- Business changes: In the event of mergers, acquisitions, or sales.
- Marketing/analytics partners: Only for business analytics and ads; sensitive data is never disclosed.
5. Use of Cookies & Tracking
- Cookies are used to improve function, monitor usage, and personalize your experience.
- You may disable cookies, but some website features may not function.
- We may use tools (like Google Analytics) for site performance and business insight.
6. Data Retention
We retain personal information only as long as it serves operational, legal, and business purposes.
7. Data Security
We maintain reasonable safeguards—both technical and administrative—to protect your data. That said, no system is fully immune from risk.
8. Your Rights (Florida Residents)
Cleanie Crew services are exclusively available in Florida.
Your rights include:
- Accessing or requesting a copy of your personal information.
- Asking for corrections or deletions.
- Opting out of promotional communications.
- Exercising your rights without discrimination.
9. Children’s Privacy
Our services are not intended for users under 13. We do not knowingly collect data from minors. If we become aware of such collection, we will act promptly to delete it.
10. Data Location
All personal information is processed and stored within the United States. We do not transfer customer data internationally.
11. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted here, and major changes will be communicated if legally required.
12. Contact Information
Questions or requests? Please contact:
Cleanie Crew
Phone: +1 (407) 502-3368
Location: Orlando, FL