FAQ
Frequently Asked Questions

Services

We clean both homes and offices. Residential services include regular and deep cleanings, move-in/move-out, welcome baby deep cleaning and add-ons like fridge, oven, cabinets, blinds, and windows. For offices, we handle routine and deep cleaning of workspaces, common areas, and restrooms, with flexible scheduling.

Vacuuming, mopping, dusting surfaces, kitchen, bathrooms, trash removal. Fully tailored to your needs.

  • Mold remediation, hoarding cleanup, pest infestations, fireplaces, laundry, bodily fluids, biohazards.
  • Moving items heavier than 35 lbs.
  • Surfaces above reachable height (step-stool limit).
  • Wall washing, carpet shampooing, paint removal.
  • Exterior windows that are not safely reachable.
  • Hoarding cleanup, biohazards, and any hazardous materials.

Team & Safety

Trained, vetted, background-checked, and insured professionals employed by Cleanie Crew.

Yes. All cleaners undergo background checks and drug testing.

Yes, we carry general liability insurance. Workers’ compensation coverage is applied when required.

Our staff are covered by insurance, so clients are not held responsible for any injuries that occur during service.

Supplies & Products

No, we bring all necessary professional-grade supplies.

Yes, if requested in advance. We are not liable for damages caused by customer-provided products.

Access & Preparation

No. Simply provide a key, code, or lockbox. We recommend using a secure lockbox for convenience and safety.

Pick up personal items like clothing and toys, secure pets, and clear countertops and floors for the best results.

We’re pet-friendly. Please keep aggressive or anxious pets in a separate area. If safety cannot be ensured, cleaners may need to leave, and the cancellation fee will apply.

Please provide the code and instructions. If access is denied or the alarm is triggered, cancellation fees may apply.

Yes, please provide convenient parking. If paid parking is required, any fees may be billed to your account. If no parking is available, the appointment may be canceled and cancellation fees will apply.

For safety, if conditions are hazardous (e.g., storms, flooding) or the environment is unsafe, your service may be rescheduled or canceled. Cancellation policies will apply.

Scheduling & Flexibility

We work within set time windows: 9–10 AM and 2–3 PM. A one-hour arrival window is allowed for any unforeseen delays, and you’ll receive a text notification if we’re running late.

Cleanings typically take 2–4 hours. Deep or move-in/move-out cleanings may take longer, averaging 350–600 sq ft per hour.

We recommend booking at least 2 days in advance for regular cleanings. For deep cleanings or move-out services, please book a few days earlier to ensure availability.

No long-term contracts are required. Deposits and rescheduling policies do apply.

Yes. Cancellations made more than 24 hours in advance can be rescheduled. Each booking can be rescheduled up to four times. Last-minute cancellations or lockouts may incur a $50 fee or loss of deposit, whichever is higher.

We do not operate on major holidays, such as Christmas or Thanksgiving. If your service falls on a holiday, we will contact you to reschedule.

Yes. Discounts apply starting from the second recurring cleaning.

Payments & Pricing

Pricing is based on home size, number of rooms, overall condition, service frequency, and selected add-ons.

Yes. A non-refundable $50 deposit is required at the time of booking.

To secure your reservation, a non-refundable deposit of $50 must be paid by credit card via Stripe. The remaining balance can be paid in cash or by credit card at the time of service.

The remaining balance is due on the day of service. Credit cards on file may be charged automatically, or cash can be paid at the time of service.

Yes, tips are entirely optional and can be given in cash or via digital payment.

Yes, coupons or discount codes must be provided at the time of booking to be applied.

Quality & Guarantee

Please notify us within 24 hours, and we will return to re-clean the area at no additional charge.

If damage is caused by our staff, we will repair or replace the item whenever possible. Claims must be reported within 24 hours with photos. Please note that we cannot guarantee exact replacements, and we are not responsible for normal wear and tear or undisclosed fragile or valuable items.

We make every effort to assign the same cleaners, but consistency cannot be guaranteed. All staff are trained to meet the same high standards.

Communication

You’ll receive a text notification with the estimated arrival time of your cleaning team

Yes. You can add them when booking or text us directly. All instructions are saved in your file to ensure they are followed.

You can reach us by phone or text us at 407-502-3368, email at , or through our online contact form on our website.

Messages received outside business hours (Mon–Fri, 9 AM–5 PM, and Sat, 9 AM–12 PM) will be answered on the next business day.

Move-In/Out

Yes, we provide cleaning services for both apartments and houses.

Move-in/move-out services include cleaning cabinets, closets, bathrooms, kitchens, floors, and surfaces, with extra attention to areas that are often overlooked. View our full checklist here

Move-in/move-out cleanings typically take about 350–600 sq ft per hour, depending on the condition of the space.

For regular cleanings, we recommend booking at least 2 days in advance. For move-in/move-out or deep cleanings, earlier booking is advised to secure your preferred date.

Our service does not cover wall washing, carpet shampooing, paint removal, pest control, heavy debris removal, or exterior windows that are not safely reachable. These tasks require specialized services outside our standard scope.

Eco & Green Cleaning

Yes, eco-friendly cleaning is available as an optional add-on.

We use non-toxic solutions, microfiber cloths, refillable bottles, and products that are safe for children and pets.

Customer Accounts

Yes, additional services can be added if notified at least 48 hours in advance. Additional charges will apply.

Yes! Please contact us for details on our referral program.